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Can I get a refund for a faulty item?
Yes, if an item you've received is faulty, you can request a refund. To do so, lodge a return request through our returns portal and select 'item was faulty'. Upload clear images of the faults, such as zipper issues or fabric defects, as evidence. Ou
What should I do if my order was not received due to shipping issues?
If your order was lost in transit and never arrived, please contact our customer service team. Once verified, our policy allows for a refund if the item has not been delivered, considering the package gets lost in transit. The refund would be process
What should I do if my shipment is delayed?
We understand that delays can be frustrating. If your shipment is delayed, here are the steps you can follow:1. Check the tracking information provided to you for any updates from the carrier.2. Allow some extra days beyond the estimated delivery dat
How long does it take to process a refund?
Once your refund is processed at BABYBOO, it typically takes 3 to 5 business days for the funds to appear back in your bank account, depending on your bank's processing times. You should receive a confirmation email with details once the refund is in
What happens if my order does not arrive?
If your order gets lost or does not arrive, we offer to either resend the order at no additional cost or issue a full refund to your original payment method. These options are provided to ensure that your experience with BABYBOO is positive, even if