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How do I lodge a return online?
Lodging your return has never been easier! Head to our returns portal HERE. You'll be prompted to enter your order details and reason for returning! Then, you'll be presented with the different returns options. Depending on where you're based, you mi
What is the returns process?
Our returns are processed differently, depending on where you're returning from! We've made it simple, and you can check out each process below, depending on where you're located! Returning from Australia? Your return will head straight to our wareho
I processed my return but didn't get a returns label?
Sorry about that! Double check your junk/spam folders for the label, because it might be hiding in there! If not, you can chat with us between 9-4pm via our live chat or email us at: [email protected]
What return options are available?
We're glad you asked! We have a few different options, and eligibility will depend on where you're returning from! We've broken it down for you below: Are you returning from Australia, New Zealand or the United States? You have the option to use our
How long do I have to return?
Once your order has been delivered, you will have 30-days to lodge your return via our portal! Orders beyond 30-days from delivery won't be accepted for return!
Can I return without the original packaging?
We would love to see your original packaging recycled and reused to return your order! However, we will accept your return as long as the tag is still attached, and it meets all of our return conditions, and it has been returned in a clean and secure
When will my return be processed?
All returns are processed within 5 business days from delivery. If your return hasn't been processed within 5 business days, please reach out to us via live chat or email: [email protected]
What is your return policy?
We do not provide refunds for returns; this includes change of mind or incorrect size changes. Your return will be issued in store credit for the full amount of your returned item/s. You’ll have 30 days to return your order from the delivery date. Al
Can I return for a refund?
Unfortunately, we do not provide refunds for returns, this includes change of mind or incorrect size changes. To clarify, a change of mind return includes situations such as where you're unhappy with the fit or style, it doesn't fit as you expected e
What if I return a non BABYBOO item?
If you have accidentally returned an item that was not purchased from BABYBOO, please reach out to us via Live Chat or email us at [email protected] we will make efforts to help locate and recover the incorrect item, please note t