Shipping
Dispatch Timeframe
When will my order be shipped?
Custom Duties & Taxes on International Orders
IMPORTANT: what you need to know about Customs and your Duties & Taxes.
Countries we don't ship to
(sorry)
What should I do if my package tracking shows no progress?
If your package tracking appears stagnant, it may be due to the complexities of international shipping, such as customs clearance or transit delays. Verify the shipping address is accurate, as mistakes could impact delivery. It may also help to inqui
How much is shipping?
METHOD. TIME. COST. Express. 1 - 2 business days. AUD $10.99. Standard. 3 - 10 business days. FREE - Orders over $180. AUD $7.99 - Orders under $180. Same Day Delivery*. 2-8pm same day**. AUD $11.99. We now ship from both our US and Australian wareh
Why am I seeing US Duties at cart?
From August 29, new US import regulations mean that all goods manufactured in China and shipped from our Australian warehouse will now be subject to duties and taxes when entering the US. These charges are set by US Customs and are currently around 5
Will my delivery require a signature?
No, most orders will have authority to leave, meaning a signature is not required. If you're not home at the time of delivery, the driver will leave this in a safe place. Be sure to check online using your tracking link for a proof of delivery if you
Why am I seeing State taxes in the US?
Customers located in the below US States will see state taxes shown on the checkout page when placing their order.
What should I do if my shipment is delayed?
We understand that delays can be frustrating. If your shipment is delayed, here are the steps you can follow:1. Check the tracking information provided to you for any updates from the carrier.2. Allow some extra days beyond the estimated delivery dat
What should I do if my order was not received due to shipping issues?
If your order was lost in transit and never arrived, please contact our customer service team. Once verified, our policy allows for a refund if the item has not been delivered, considering the package gets lost in transit. The refund would be process