Due to system limitations, we are unable to cancel an order once it has been placed. We sincerely apologize for any inconvenience this may have caused. We want to ensure your experience is as smooth as possible moving forward. If you need help with r

<p>Due to system limitations, we are unable to cancel an order once it has been placed. We sincerely apologize for any inconvenience this may have caused.&#xA0;</p><p>We want to ensure your experience is as smooth as possible moving forward. If you need help with returns or exchanges once the item arrives, please don&apos;t hesitate to reach out to us. We are more than happy to assist you on the next steps. Otherwise, you can head to our returns page for more information regarding our returns process, and exchange eligibility.</p>

Can I cancel my order?

If you have placed your order less than 15 minutes ago, head to your order confirmation email! You should find our order editing feature here. You'll have 15 minutes to make changes to your order. If you have any issues with editing your order, just

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If you have placed your order less than 15 minutes ago, head to your order confirmation email! You should find our order editing feature here. You&apos;ll have 15 minutes to make changes to your order. If you have any issues with editing your order, just let us know!&#xA0;</span></p><p>Unfortunately, due to system limitations, we are unable to make changes to an order once the 15 minute editing window has passed. We sincerely apologise for any inconvenience this may cause.</p><p><span data-sheets-root="1">We understand how frustrating this might be and want to ensure your experience is as smooth as possible moving forward. If you need a different size, colour, or item once the order arrives, please don&apos;t hesitate to reach out to us. We are more than happy to assist you on the next steps. Otherwise, you can head to our returns page for more information regarding our returns process, and exchange eligibility.<br></span></p>

Can I make changes to my order?

If you have placed your order less than 15 minutes ago, head to your order confirmation email! You should find our order editing feature here. You'll have 15 minutes to make changes to your order. If you're unable to change your shipping address via

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style></p><p id="isPasted"><span data-sheets-root="1">If you have placed your order less than 15 minutes ago, head to your order confirmation email! You should find our order editing feature here. You&apos;ll have 15 minutes to make changes to your order.&#xA0;</span></p><p><span data-sheets-root="1">If you&apos;re unable to change your shipping address via our order editing feature, please contact our Customer Happiness team as soon as possible. Unfortunately, due to system limitations, we are not able to make changes to the delivery address once the 15 minute editing window has passed. We sincerely apologise for any inconvenience this may cause.<br><br>If your order has been fulfilled, please contact the shipping carrier! They should be able to assist you and redirect your package.&#xA0;</span></p>

My shipping address is incorrect, can I change it?

If you have an incorrect item, we're so sorry. Please head to our returns portal, and lodge a return. Please be sure to select 'incorrect item received' as your return reason, and get in touch if you need any extra help with your order. If you have a

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If you have an incorrect item, we&apos;re so sorry. Please head to our returns portal, and lodge a return. Please be sure to select &apos;incorrect item received&apos; as your return reason, and get in touch if you need any extra help with your order.&#xA0;</span><br><br><span data-sheets-root="1"><span data-sheets-root="1" id="isPasted">If you have an item missing from your order, please get in touch with our Customer Happiness team so we can assist you further. </span><span data-sheets-root="1">You can find our contact form at the bottom of our main help page.</span></span></p>

I have an incorrect/missing item

We currently accept the following payment methods at checkout: MastercardVisaAmerican ExpressPayPalGift Voucher / Store CreditKlarnaAfterpay (AUS only)Zip Pay (AUS only)

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We currently accept the following payment methods at checkout:&#xA0;<br><br>Mastercard<br>Visa<br>American Express<br>PayPal</span><span data-sheets-root="1"><br>Gift Voucher / Store Credit</span><br><span data-sheets-root="1">Klarna<br>Afterpay (AUS only)<br>Zip Pay (AUS only)</span></p>

What payment methods do you accept online?

Please visit our Gift cards here. You can purchase gift cards starting at $20-$500!. Happy gifting!

<p>Please visit our Gift cards <a href="https://www.babyboofashion.com/products/e-store-gift-voucher">here</a>.</p><p>You can purchase gift cards starting at $20-$500!</p><p>Happy gifting!&#xA0;</p>

How do I purchase a gift card?

To use a gift card or store credit, please copy the code from your email into the checkout where it states 'Discount code or Gift card'.You can split payment between a BABYBOO gift card or store credit and another form of accepted payment. However, y

<p>To use a gift card or store credit, please copy the code from your email into the checkout where it states &apos;Discount code or Gift card&apos;.<br>You can split payment between a BABYBOO gift card or store credit and another form of accepted payment. However, you cannot split payments between two cards or accepted payment methods.</p><p><br></p>

How do I use a gift card for my purchase?

Each transaction is analysed by our Fraud Prevention System. We have this in place to not only protect our business, but also our customers. Occasionally, an order may be flagged as a potential "High Risk" transaction. If this happens, we will contac

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1"><br>Each transaction is analysed by our Fraud Prevention System. We have this in place to not only protect our business, but also our customers. Occasionally, an order may be flagged as a potential &quot;High Risk&quot; transaction. If this happens, we will contact you to verify the order and confirm it was placed by you. These precautions are designed to protect against fraudulent activities and ensure a secure shopping experience for everyone.<br><br><br></span></p>

Why was my order flagged as possibly fraudulent?

You can apply more than one credit note to an order. However, you can't apply more than one discount code to your order.

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">You can apply more than one credit note to an order. However, you can&apos;t apply more than one discount code to your order.&#xA0;</span></p>

Can I apply more than one credit note to my order?

During peak times such as product launches or sales: order confirmation emails may take some time to arrive. If it’s been more than an hour and you still haven’t received your confirmation, please check your junk, spam, or promotions folders, as emai

<p data-start="86" data-end="200" id="isPasted"><strong>During peak times such as product launches or sales:</strong> order confirmation emails may take some time to arrive.</p><p data-start="202" data-end="383">If it&#x2019;s been more than an hour and you still haven&#x2019;t received your confirmation, please check your junk, spam, or promotions folders, as emails can occasionally be redirected there.</p><p data-start="202" data-end="383">Still can&#x2019;t find it? Feel free to contact us, we&#x2019;re here to help! If you can see your order number in your account, rest assured we&#x2019;ve received your order and it&apos;s processing and getting ready to ship.</p>

I didn’t receive an order confirmation

If you have lost your gift card or store credit, we should be able to help you locate this through the original order number and/or email registered to receive this gift card. Please get in touch and we'd be happy to help!

<p>If you have lost your gift card or store credit, we should be able to help you locate this through the original order number and/or email registered to receive this gift card.</p><p>Please get in touch and we&apos;d be happy to help!&#xA0;</p>

I lost my gift card - what can I do?

If your item arrives damaged or faulty, please lodge your return through our return portal here and our team will get back to you ASAP.

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">If your item arrives damaged or faulty, please lodge your return through our return portal&#xA0;</span><a href="https://returns.babyboofashion.com/#/" class="fr-green fr-strong">here&#xA0;</a><span style="text-decoration:none;">and our team will get back to you ASAP.</span></p>

What if my item arrives damaged or faulty?

<h2 data-section-id="9p7lpi" data-start="1620" data-end="1646" id="isPasted"><span style="font-size: 16px;"><strong>Do you have a store?</strong></span><br><span style="font-size: 16px;">Babyboo is an <strong data-start="1662" data-end="1683">online-only store,&#xA0;</strong>we don&#x2019;t have any physical retail locations.</span></h2><h2 data-section-id="1rk5ww0" data-start="1737" data-end="1763" id="isPasted"><span style="font-size: 16px;"><strong>Where are you based?</strong></span><br><span style="font-size: 16px;">We are based in <strong data-start="1781" data-end="1794">Australia</strong>, and ship worldwide. We also have a warehouse in the US and UK so we can ship even quicker now to our US, UK and EU community!&#xA0;</span></h2><h2 data-section-id="10law8y" data-start="1822" data-end="1858" id="isPasted"><span style="font-size: 16px;"><strong>Where are orders shipped from?</strong></span><br><span style="font-size: 16px;">Australia and Rest of World orders are dispatched from our warehouse in Australia. All US orders are shipped from our US warehouse.<span style="text-decoration:none;" id="isPasted"> All EU and UK orders may be shipped from our UK or AU warehouse.</span><span style="text-decoration: none;"><br></span></span></h2><h2 data-section-id="s8e9b8" data-start="1925" data-end="1960" id="isPasted"><span style="font-size: 16px;"><strong>Can I try items on in person?</strong></span><br><span style="font-size: 16px;">As we&#x2019;re online-only, we don&#x2019;t offer in-store try-ons.</span></h2><p data-start="2018" data-end="2049"><span style="font-size: 16px;"><strong>To help you find the right fit:</strong></span></p><ul data-start="2051" data-end="2183"><li data-section-id="1hcp47t" data-start="2051" data-end="2075" style="font-size: 16px;">Check our size guide</li><li data-section-id="1rug31u" data-start="2076" data-end="2119" style="font-size: 16px;">Reach out to our team for sizing advice</li><li data-section-id="je97w2" data-start="2120" data-end="2183" style="font-size: 16px;">Use store credit returns to reorder a better size if needed or our exchange and Shopnow service (if applicable in your region)&#xA0;</li></ul><h2 data-section-id="iop55x" data-start="2190" data-end="2215" id="isPasted"><span style="font-size: 16px;"><strong>Need help choosing?</strong></span><br><span style="font-size: 16px;">Our team is always here to help with sizing, fit, or recommendations - chat with us or send us an email!</span></h2>

BABYBOO Location & Store

Need some help? Send us a live chat enquiry!

Our customer service team is available Monday to Friday during business hours (AEST) and will get back to you within 1–2 business days.

In the meantime, you might find what you're looking for even faster in our Help Centre FAQs - most customers find their answers there without needing to wait.

Orders & Payments