Unfortunately, due to system limitations, we are unable to cancel an order once it has been placed. We sincerely apologise for any inconvenience this may have caused. We understand how frustrating this might be and want to ensure your experience is a
If you have placed your order less than 15 minutes ago, head to your order confirmation email! You should find our order editing feature here. You'll have 15 minutes to make changes to your order! If you have any issues with editing your order, just
If you're unable to change your shipping address via our order editing feature, please contact our Customer Happiness team as soon as possible! We can help, as long as your order has not been fulfilled. If your order has been fulfilled, please contac
We're so sorry to hear you're missing something from your order! Please get in touch with our Customer Happiness team so we can assist you further!
We're really sorry about this!! Please head to our returns portal, and lodge a return. Please be sure to select 'incorrect item received' as your return reason, and get in touch if you need any extra help with your order.
We currently accept the following payment methods at checkout: MastercardVisaAmerican ExpressPayPalGift Voucher / Store CreditAfterpay (AUS only)Zip Pay (AUS only)
Please visit our Gift cards here. You can purchase gift cards starting at $20-$500!. Happy gifting!
To use a gift card or store credit, please copy the code from your email into the checkout where it states 'Discount code or Gift card'.
Each transaction is anaylised by our Fraud Prevention System. We have this in place to not only protect our business, but also our customers. Occasionally, an order may be flagged as a potential "High Risk" transaction. If this happens, we will conta
You can apply more than one credit note to an order. However, you can't apply more than one discount code to your order.
During peak times—such as product launches or sales—order confirmation emails may take some time to arrive. If it’s been more than an hour and you still haven’t received your confirmation, please check your junk, spam, or promotions folders, as email
You can split payment between a BABYBOO gift card or store credit and another form of accepted payment. However, you cannot split payments between two cards or accepted payment methods.
If you have lost your gift card or store credit, we should be able to help you locate this through the original order number and/or email registered to receive this gift card. Please get in touch and we'd be happy to help!