Returns
Return Policy
We offer returns for eligible items in the form of store credit. This allows you to easily reorder a new size or style. You have 30 days from delivery to lodge your return. To be accepted, items must be:. If you believe you’ve received a faulty item,
Return conditions
To be eligible for a return, items must meet the following:. The following items are not eligible for return:. To avoid delays:
How do I lodge a return online?
Lodging your return has never been easier! Head to our returns portal HERE. You'll be prompted to enter your order details and reason for returning! Then, you'll be presented with the different returns options. Depending on where you're based, you mi
Returns & Exchanges - Australia & United States
Return Policy. We offer returns for eligible items in the form of store credit, exchange, or Shop Now. You have 30 days from delivery to lodge your return via our returns portal. To be eligible, items must be:. Unworn, unwashed, and in original condi
Returns - Canada & NZ
Return Policy. We offer returns for eligible items in the form of store credit. You have 30 days from the date of delivery to lodge your return via our returns portal. What will I receive?. All approved returns are issued as store credit - a unique c
Returns - EU
EU Right of Withdrawal. If your order is delivered to a country within the European Union, you have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason. How to submit your withdrawal request
Returns - UK
Return Policy. We offer returns for eligible items in the form of store credit. You have 30 days from the date of delivery to lodge your return via our returns portal. What will I receive?. All approved returns are issued as store credit - a unique c
Returns - Rest of World
Return Policy. We offer returns for eligible items in the form of store credit. You have 30 days from the date of delivery to lodge your return via our returns portal. What will I receive?. All approved returns are issued as store credit - a unique c
Intimates Returns
Most of our Intimates styles are eligible for return, subject to our general Returns Policy. To ensure your Intimates are eligible for return:. Our standard 30-day return window, store credit terms and return shipping conditions also apply to Intimat
How do I use my store credit?
Your store credit will be issued in the form of a unique code. Once you have found your new BABYBOO purchases, copy your unique credit code and head to our checkout! Paste your credit code, and the credit amount will automatically deduct from the tot
Track your return
Once you’ve submitted your return, you’ll receive your return label and tracking details via email. You can use this to follow your return every step of the way back to us.If you can’t find it, check your spam/junk folder or search “return label” in
Want a different size or style?
You don’t need to wait for your return to be completed - you have a couple of quick options:. Tip: Exchanging or reordering quickly is the best way to avoid missing out on your preferred size or style.
What will I receive for my return?
All approved returns are issued as store credit. This allows you to quickly reorder a new size or style without delay.
Return Timeline
Here’s what to expect once you send your return:. If your return is still in transit, your store credit won’t be issued yet.
When will I receive my store credit?
Store credits are issued within 5-7 business days of your return being delivered and are sent directly to your email once processed with Returns team.
Haven’t received your store credit?
Before contacting us, please check:. If your return has been delivered and 5-7 business days have passedThat you have checked your Spam/junk folder. The email subject line will state: YOUR BABYBOO STORE CREDIT IS NOW READY!. If all checked, get in to
How long is my credit valid for?
Your store credit is valid for 6 months from the date of issue. If you would like to check your credit expiry, please take a look at your credit note in your inbox!