Returns & Exchanges - Australia & United StatesUpdated 37 minutes ago

Return Policy

We offer returns for eligible items in the form of store credit, exchange, or Shop Now. You have 30 days from delivery to lodge your return via our returns portal.

To be eligible, items must be:

• Unworn, unwashed, and in original condition

• All tags attached

• Free from makeup, fake tan, deodorant, or perfume

The following items are not eligible for return:

• Item/s marked Final sale

• Jewellery, shoes, bodysuits and selected lingerie products.
  
  

What can I receive for my return?

You can choose from the following:

• Store credit - issued as a unique code emailed to you, valid for 6 months

• Exchange - swap for a different size 

• Shop Now - select your new item immediately without waiting for your return to be processed

Exchanging or reordering quickly is the best way to avoid missing out on your preferred size or style.

How long do I have?

30 days from the date of delivery to lodge your return via our returns portal.

When will I receive my store credit or exchange?

Once your return is delivered to our warehouse, it will be processed within 5–7 business days. You'll be notified by email once complete.

How do I use my store credit?

• Enter your unique code at checkout

• Can be applied to any item or order total

• Multiple credits can be used at once

• If there's a remaining balance, you can pay using any available payment method

Store credit validity: 6 months from issue. If you need extra time, get in touch and we'll find a solution.

Faulty items?
If you believe you've received a faulty item, please continue to lodge your return, upload some images and we will review this and get back to you within 3 days.

EXCHANGE AND SHOP NOW FAQS

How does an exchange work?

Once you lodge your exchange, a new order will be created! We will ship your new order before we receive your return - making exchanging sizes so much easier & quicker for you! If you want to lodge an exchange and you’re eligible, head to our returns portal here.

1. Pop in your return & exchange details.
2. Enter your card information for the handling fee and $1 pre-authorisation.
3. You should then receive your return shipping label.

Make sure you drop off your return within 14 days to avoid being charged for your exchange! We’ll get busy organising your exchange order, so please be sure to keep an eye out for a shipping confirmation email.

How many times can I exchange my order?

You can exchange an order once! If you find that you need to return your exchange order, you can only return it for a store credit, no matter where your location.

Why do I have to enter my card details to exchange an item?

Exchange orders are processed instantly, so we won’t need to wait for your return to reach us before we dispatch your exchange. When lodging your exchange, you will be required to enter your card details so we can authorise $1. From there, you have 14 days to return your parcel to the post office, where it will need to be scanned into transit. If the return has not been scanned in within 14 days, you will be charged the full amount of your exchange. If this is returned after the 14 days, we will need to wait until your return has been received before refunding the exchange fee charged. If you have any further questions on this or need any help, please reach out to our team via live chat or email: [email protected].

Why does my exchange item show it’s out of stock but available online?

To avoid overselling, we set a minimum stock threshold for instant exchanges. While the item may still be available for purchase on our website, it could be limited in stock for exchanges. If your size is unavailable for exchange but still shows on the website, we recommend returning the item for store credit and then repurchasing the size separately.

Why was I charged for my instant exchange?

If you’ve been charged the full amount of your exchanged item, it’s likely that your return wasn’t scanned within the 14 days. If you have since returned your order, we will need to wait until this has been received before refunding this charge.

Will my exchange order be shipped with Express Post?

Unfortunately, all exchange orders are shipped with standard post only. We’re really sorry for any inconvenience this causes.

Can I use a discount code on my exchange?

Unfortunately, you can’t add a discount code onto an exchange order! If you would prefer to use a discount code, you can return your order for a store credit and then purchase with your credit note and discount code. Just be sure to check the expiry of the discount code!