FAQs
General Information
Where are you located?
We are located in the beautiful Sydney, Australia.
Is there a Babyboo Fashion physical store?
Babyboo Fashion is exclusively an e-commerce brand so we do not have any physical stores! We apologise for any inconvenience caused.
Do you sell wholesale?
Unfortunately, we do not offer wholesale. You can shop our styles exclusively at BabybooFashion.com.
How do I sign up/subscribe?
Click here to sign up as a new customer and subscribe to get early access to new fits, exclusive offers and promotions.
How do I reset my password?
To reset your password, click here and select the ‘Forgot your password?’ button highlighted at the bottom of the password field.
How do I unsubscribe?
We’ll be sad to see you go! To unsubscribe, hit the unsubscribe button located at the bottom of our emails.
BABYBOO is a global fashion e-commerce success story. Being recognised as a “high performance company, which get s**t done & celebrates the wins!!”.
BABYBOO’s mission to empower all women to look and feel incredible, is at the core of everything. We’re eyeing off global expansion and are looking for passionate talents to join our team.
Interested in joining the Babyboo family? Please see our available job opportunities down below:
https://au.linkedin.com/company/babyboo-fashion
We offer fast and reliable worldwide shipping options for all of our customers. Due to high order volume from our recent collection drop there may be minor delays with dispatching your order from our usual timeframes.
METHOD | TIME | COST |
Express |
1 - 2 business days
|
AUD $10.50
|
| Same Day (Sydney Metro only) | Order before 2 pm | AUD $14.99 |
Standard | 3 - 10 business days | AUD $7.99
|
TO INTERNATIONAL:
COUNTRY: | SERVICE: | TIME: | COST: |
New Zealand | Standard | 8- 12 business days | $15.99 NZD |
| Express | 2 - 5 business days | $21.99 NZD |
USA | Standard | 10 - 15 business days | $9.99 USD |
| Express | 3 - 6 business days | $24.99 USD |
Canada | Standard | 8 - 12 business days | $22.99 CAD |
| Express | 3 - 6 business days | $29.99 CAD | |
UK | Expedited | 5 - 8 business days | $14.99 GBP |
Ireland | Standard | 8 - 12 business days | $14.99 AUD |
| Express | 2 - 5 business days | $24.99 AUD |
Asia | Standard | 8 - 12 Working days | $14.99 AUD |
| Express | 2 - 5 business days | $29.99 AUD |
| Africa | Express | 2 - 5 business days | $69.99 AUD |
Europe | Standard | 5 - 8 business days | 19.99 EURO |
| Express | 2 - 5 business days | $39.99 EURO |
Rest of World | Express | 2 - 5 business days | $69.99 AUD |
PLEASE NOTE:
- DHL Express does NOT deliver to / accept PO BOX deliveries.
- Please note, these transit times are estimates only.
North America
The following countries are temporarily suspended and are not receiving any parcels until further notice Via DHL: Cuba
Rest of World
The following countries have temporarily suspended all DHL standard shipping however they are accepting DHL Express shipping only: Bonaire, Cayman Islands, Dominica, Dominican Republic, Guinea, Laos, Libya, New Caledonia, Mauritius, Myanmar, Reunion, Suriname, Turkmenistan, Trinidad and Tobago and Yemen, Central African Republic.
The following countries MUST provide a PO Box delivery address when using DHL Standard shipping: Qatar, Saudi Arabia, United Arab Emirates.
The following countries MUST provide a street address when using standard shipping: Israel, Jordan, Kuwait, and Lebanon.
We currently DO NOT SHIP to the listed countries:
- Philippines
- Brazil
- Puerto Rico
- Costa Rica
- Iran
- Syria
- Yemen
DISPATCH TIME FRAME
Orders made before 12PM AEST Monday - Friday will be dispatched the same day. If you place an order after this time, it will be shipped the next business day.
Any orders made over the weekend or on a NSW Public Holiday will be dispatched the following business day. Keep a lookout for your tracking number that will be sent to the email entered at checkout once your order has been shipped out.
Please note, estimated shipping/delivery timeframes will apply after dispatch. Allow up to 48 hours for orders to be dispatched during high volume periods, holidays and sales.
DELIVERY
Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card.
Australian customers: Your order will be redirected to your local post office for collection. Please present your Photo ID when collecting your order.
International customers: Please contact DHL in your country to reschedule redelivery for when you are available to collect.
ORDER TRACKING
Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.
You will be sent a unique tracking code for your package that can be tracked online.
Please allow up to 48 hours between Monday to Friday for your tracking number Via email.
If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.
CUSTOM DUTIES & TAXES ON INTERNATIONAL ORDERS:
Customers can be charged for buying & importing products into their country.
In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.
Please note, BABYBOO does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to.
In the event a parcel is unclaimed or duties & taxes are refused, DHL will attempt to redeliver. If DHL is unable to contact the customer and redeliver successfully by their cut off timeframe the parcel will be disposed of in the receivers country. Unfortunately, there will be no compensation provided for parcels that are unclaimed or refused after several delivery attempts. If the parcel is returned to sender, return costs incurred by DHL will be deducted from the customers store credit amount.
PRE ORDERS
If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. We recommend making separate orders if you are wanting in stock items to be shipped immediately.
Please note, pre-orders cannot be cancelled once made.
RETURN TO SENDER
Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us.
To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details.
DELAYS & LOST IN TRANSIT
Unfortunately, Babyboo are not held responsible for lost or stolen packages or delays in transit.
Babyboo does NOT take any responsibility of an order once delivered and confirmed delivered by tracking.
There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays.
Our customer care team are here to help! For all other Shipping & Delivery enquiries, please get in contact with us via email at [email protected].
Orders
To confirm we have received your order successfully, you will receive a confirmation email. If for any reason you do not receive an email, please:
Check your spam & junk (or promotional) email folder in case this has automatically filtered through here
Email us straight away with your full name and order number at [email protected] as we may have an incorrect email address for you.
Can I change my customer information?
If you have realised any customer information (email address, phone number and name) is incorrect, please contact us immediately at [email protected] so we can update this on your order.
Can I change the shipping address of my order?
If you have mistakenly checked out with an incorrect address, please contact us urgently at [email protected] with your correct shipping address so we can update this immediately and complete your order with no delays.
Please note, we cannot guarantee any changes can be made if the order has already been shipped.
Can I make changes to my order?
If you need to make a change to your order (the product and sizes purchased), please contact us immediately via email at [email protected] with your change requests. Please note, we cannot make any changes to the shipping option or original payment method chosen.
Babyboo’s warehouse and dispatch team are super fast in processing orders to ensure all parcels are received on time. Please note, we cannot guarantee any changes can be made if your order has already been shipped.
Can I cancel my order?
If you wish to cancel your order, please get in contact with us immediately via email at [email protected]. Please ensure your cancellation request is sent through before 8.00AM on business days.
Please note, Babyboo’s warehouse and dispatch team are super fast in processing orders to ensure all parcels are received on time. In the event your order is dispatched before our customer care team can action your cancellation request, no changes will be made.
If an in-stock item is purchased with a pre-order item, the entire order will be placed on hold and shipped out together, once the pre-order item has arrived at our warehouse. We recommend making separate orders if you are wanting in stock items to be shipped immediately.
Please note, Pre-orders cannot be canceled once made.
Any orders returned back to our warehouse as undeliverable will receive an automatic credit note for the value of the items purchased, excluding original shipping costs. This will allow you to make a new order with us.
To find out why your order was returned back to us, please contact the shipping company directly with your tracking number. This is often due to invalid or missing address details.
We are so sorry to hear you have received a faulty or incorrect item in your order.
Please send us an email at [email protected] PRIOR to sending your item back, with photos of the faulty/incorrect item and your order number within 5 days of receiving the package, so we can assess this for you and provide next steps.
Please note, you will not be reimbursed return fees if our support team has not advised you via email, prior to returning the faulty package.
Shipping
When will my order be shipped?
Due to high volume of recent orders, please allow up to 48hrs for your parcel to be dispatched from our warehouse. Your delivery time frame below will begin once your order has been dispatched & you've received a tracking number.
Any orders made over the weekend or on a NSW Public Holiday, will be dispatched within 48hrs from the next business day. Keep a lookout for your tracking number that will be sent to the email entered at checkout once your order has been shipped out.
Please note, estimated shipping/delivery timeframes will apply after dispatch.
Customers can be charged for buying & importing products into their country.
In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.
Please note, BABYBOO does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to.
Please kindly note that if you decline to pay your countries custom fees, the parcel will be returned back to our warehouse and a store credit will be issued. Any fees charged to BABYBOO for the return shipment will be deducted from your credit note.
Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card.
Australian customers: Your order will be redirected to your local post office for collection. Please present your Photo ID when collecting your order.
International customers: Please contact DHL in your country to reschedule re-delivery for when you are available to collect.
Australia Post requires a signature on delivery for both Standard and Express orders. In the event no one is home, the parcel will be taken to the Post Office for collection.
New Zealand | Standard | 8- 12 business days | $15.99 NZD |
| Express | 2 - 5 business days | $21.99 NZD |
USA | Standard | 10 - 15 business days | $9.99 USD |
| Express | 3 - 6 business days | $24.99 USD |
Please note, DHL Express does NOT deliver to or accept PO Box deliveries.
UK | Expedited | 5 - 8 business days | $14.99 GBP |
Orders over £135 GBP may incur additional duties
Please note, DHL Express does NOT deliver to or accept PO Box deliveries.
Canada | Standard | 8 - 12 business days | $22.99 CAD |
| Express | 3 - 6 business days | $29.99 CAD |
Please note, DHL Express does NOT deliver to or accept PO Box deliveries.
Ireland | Standard | 8 - 12 business days | $14.99 AUD |
| Express | 2 - 5 business days | $24.99 AUD |
High-value orders may incur additional duties
Please note, DHL Express does NOT deliver to or accept PO Box deliveries.
Europe | Standard | 5 - 8 business days | 19.99 EURO |
| Express | 2 - 5 business days | 39.99 EURO |
High value orders may incur additional duties
Please note, DHL Express does NOT deliver to or accept PO Box deliveries.
Asia | Standard | 8 - 12 Working days | $14.99 AUD |
| Express | 2 - 5 business days | $29.99 AUD |
Please note, DHL Express does NOT deliver to or accept PO Box deliveries.
| Africa | Express | 2 - 5 business days | $69.99 AUD |
Please note, DHL Express does NOT deliver to or accept PO Box deliveries.
Rest of World | Express | 2 - 5 business days | $69.99 AUD |
Please note, DHL Express does NOT deliver to or accept PO Box deliveries.
Payment & Gift Cards
We currently accept the following payment methods at checkout:
Mastercard
Visa
American Express
PayPal
Gift Vouchers/Store Credits
Laybuy (AUS only)
Afterpay (AUS only)
Zippay (AUS only)
How do I use my gift card/store credit?
To use your Babyboo Fashion store credit:
Select your favourite items to your cart and go to the checkout page.
During the ‘information’ step of the checkout process, on the right hand side, simply enter your store credit code in the “Gift-card or discount code” field.
A ‘store credit’ is another form of a gift card. These terms are interchangeable.
Can I use more than one gift card/store credit in one purchase?
Yes! Store credits/gift cards can be stacked on top of each other. Be sure to add these codes separately and the total value will update automatically.
Do I need to use my whole gift card/store credit in one transaction?
No! Any remaining value/ balance on your store credit/ gift card will be updated and you will be able to continue to use the same gift card for another future purchase, until it runs out of value or expires.
Can I purchase a Babyboo Fashion Gift Card?
Can I purchase a Babyboo Fashion Gift Card?Of course! Click HERE to purchase a Babyboo Fashion Gift Card.
Can I use Afterpay to purchase a Babyboo Fashion Gift Card?
Unfortunately, Afterpay or any other lay buy payment platforms cannot be used to purchase an E-gift voucher.
Size Guide
Please note that our sizing charts below are a general guide ONLY. All items are made true to size, however as our products are made with different manufacturers, we cannot provide the exact measurements for all items. All product styles will note the models usual size as well as the size she is wearing in the reference image.
If you require further sizing information regarding a particular style, our customer care team are more than happy to assist. Please contact us via email at [email protected]
CLOTHING SIZE GUIDE:
Use this chart, to simply convert your size:
BUST: Fullest part of bust
WAIST: Slimmest part of waistline.
HIPS: Widest part of waist.
SHOE SIZE GUIDE:
Use this chart, to simply convert your size:
Returns
All items must be returned within 30 days from purchasing your order.
All returns will automatically be issued a Babyboo Fashion Store Credit (This will allow you to easily purchase an alternative item or the same item in a different size).
We do not offer refunds for change of mind or incorrect sizing.
Customers who have received product/s with a manufacturing fault or incorrectly are entitled to a full refund.
You will receive your refund in the original form of payment.
It is the customer’s responsibility to pay all freight charges to return the item.
Unfortunately, we do not credit note or refund original shipping charges.
Condition of Return
Please take care when trying on any products:
All Garment/s must be returned:
Unworn & unwashed,
With all original tags still attached,
In all correct & original packaging,
No smell of perfume, deodorant or washing powder.
All shoes must be returned in the original shoe box (as it was delivered to you) & must be tried on indoors/ soft floor (no scuff marks)
Can I exchange an item?
A Store Credit will be issued, so you can re-purchase a new item.
If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with a Store Credit, once we receive your unwanted item. (As we do NOT hold items nor exchange, while your item is being sent back).
All SALE Items CANNOT be returned as they are final sale purchases (this excludes any full priced items purchased with a discount code or sale period)
For safety & hygiene purposes, the following categories can not be returned:
Accessories
Lingerie
Swimwear (without a hygiene sticker)
Bodysuits
Please note, all Items that do not comply with our Returns Policy will be returned to sender.
Can I return a sale item?
Unfortunately, all sale item purchases are final. These items cannot be exchanged or returned, unless faulty. Sale items are classified as any items under the sale section tab on our website.
Simply 'download' our returns form, found HERE
Print this return form.
Ensure the item you are returning ticks all our return policy requirements.
Fill out your details clearly.
Include the return form into your return package.
Please send your return to the following address:
AUSTRALIAN Customers
Simply create, pay & print your returns label from: HERE
Please note: Once you have printed this label and attached it to your order, you simply need to pop the return parcel into your local post office box (this is the red Australia Post box)
US & UK Customers
Simply create, print & print your returns label from: HERE
Please note: Once you have printed this label and attached it to your order, you simply need to pop the return parcel into your local post office box.
INTERNATIONAL (Rest of World) Customers
Please send all international returns to the below address:
"Babyboo Fashion Returns Centre.
ORDER NUMBER #: ______
Unit 4, 1 Celebration Drive
BELLA VISTA, NSW, 2153
Sydney, Australia."
Customers returning from rest of world countries are responsible for all return charges. This does not include any customers who have received a faulty or incorrect item.
Be sure to use a traceable delivery method when returning your item/s. Babyboo is not held responsible for lost/damaged returns in transit if this is not adhered to.
We are so sorry to hear you have received a faulty or incorrect item.
Please send us an email at [email protected] within 5 days of receiving your order, with photos of the faulty/incorrect item and your order number so we can assess this for you immediately and provide next steps.
Please note, if you return a faulty order without contacting us prior, no reimbursement will be made.
Depending on the service & country you’re returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.
Refunds will be issued to the same method of payment used to create the order.
For payment made with both credit card and gift card/store credit, the refund will be applied to the gift card/store credit first.
Please do not email regarding the arrival of your return, unless it has been 15 days from receiving your return.
You will be informed via the email address that you provided for your order, when this transaction is complete.
Store Credit will be issued via Email and in the form of a code & remain valid for 6 months upon receiving email.
Any returns processed through our overseas return hub, will receive a store credit in advance.
Note: Babyboo does not operate on Public Holidays, all returns will be processed the following working day.
Late returns & Processing Fees
Returns received later than 30 days from Purchase date, a $5.00 AUD processing fee will be deducted from your Store Credit Note.
Returns received later than 35 days, will not be accepted & will be returned to the customer.
In extenuating circumstances, please contact us via email at [email protected] if you have exceeded your return timeframe.
When your return has been processed, you will receive a store credit for the value of your returned items in line with our return policy.
Please note, your personal agreement with Afterpay & Laybuy still stands and you will be required to pay off any scheduled repayments.
Get support
- Contact usNeed some help? Our customer service operate during business hours Monday - Friday (AEDT). We are currently experiencing an influx of orders from our new collection. We appreciate your patience during these busy times boo! You will receive a response within 1-2 business days.