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<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">We&apos;re really sorry about this!! Please head to our returns portal, and lodge a return. Please be sure to select &apos;incorrect item received&apos; as your return reason, and get in touch if you need any extra help with your order.&#xA0;</span></p>

We're really sorry about this!! Please head to our returns portal, and lodge a return. Please be sure to select 'incorrect item received' as your return reason, and get in touch if you need any extra help with your order.

I received an incorrect item!

Orders & Payments

How do I lodge a return online?

What is the returns process?

I processed my return but didn't get a returns label?

What return options are available?

How long do I have to return?

Can I return without the original packaging?

When will my return be processed?

What is your return policy?

Can I return for a refund?

What if I return a non BABYBOO item?

Can I use a discount code on my exchange?

How many times can I exchange my order?

Why does my exchange item show its out of stock but available online?

Why do I have to enter my card details to exchange an item?

Why was I charged for my instant exchange?

Will my exchange order be shipped with Express Post?

How does an exchange work?

Exchanges

Can I edit my return booking?

My return has expired - what do I do?

My order number cannot be found when booking a return.

Return Portal help!

How do I use my store credit?

How long are store credits valid for?

I've lost my store credit, can you resend it to me?

My store credit is expired, can it be extended?

Can I convert my store credit to a refund?

Store credits

Returns

Can I cancel my order?

Can I make changes to my order?

My shipping address is incorrect, can I change it?

I am missing an item from my order?

What payment methods do you accept online?

How do I purchase a gift card

How do I use a gift card for my purchase?

Why was my order flagged as possibly fraudulent?

Can I apply more than one credit note to my order?

I didn’t receive an order confirmation?

Can I split my payment?

I lost my gift card - what can I do?

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General Information

Dispatch Timeframe

Custom Duties & Taxes on International Orders

Countries we don't ship to

What should I do if my package tracking shows no progress?

How much is shipping?

Shipping

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Clothing Size Guide

Shoe Size Guide

Size Guide

I received an incorrect item!Updated a month ago