We have temporarily limited our Same Day shipping service for customers in the Sydney Metro* area during our promotional period. This service will now only be available to eligible customers on Thursdays and Fridays.

We have temporarily limited our Same Day shipping service for customers in the Sydney Metro* area during our promotional period. This service will now only be available to eligible customers on Thursdays and Fridays.

Same Day Shipping Services

Unfortunately, our warehouses are experiencing slower than usual dispatch times due to high volume of orders. We would recommend considering express shipping when placing your order.

Unfortunately, our warehouses are experiencing slower than usual dispatch times due to high volume of orders. We would recommend considering express shipping when placing your order.<ul><li>US Customers: Expect 1-2 business day dispatch delay over 27th Nov - 4th December due to increased order volumes</li><li>All other Customers: Expect 1-3 business day dispatch delay over 24th Nov - 6th December due to increased order volumes</li></ul>

Dispatch Update

Need some help? Send us a live chat enquiry!

Our customer service team is available Monday to Friday during business hours (AEDT) and will get back to you within 1–2 business days.

In the meantime, you might find what you're looking for even faster in our Help Centre FAQs — most customers find their answers there without needing to wait.

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Black Friday FAQ's

How do I lodge a return online?

What is the returns process?

I processed my return but didn't get a returns label?

What return options are available?

How long do I have to return?

Can I return without the original packaging?

When will my return be processed?

What is your return policy?

Can I return for a refund?

What if I return a non BABYBOO item?

Can I use a discount code on my exchange?

How many times can I exchange my order?

Why does my exchange item show its out of stock but available online?

Why do I have to enter my card details to exchange an item?

Why was I charged for my instant exchange?

Will my exchange order be shipped with Express Post?

How does an exchange work?

Exchanges

Can I edit my return booking?

My return has expired - what do I do?

My order number cannot be found when booking a return.

Return Portal help!

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How long are store credits valid for?

I've lost my store credit, can you resend it to me?

My store credit is expired, can it be extended?

Can I convert my store credit to a refund?

Store credits

Returns

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Can I make changes to my order?

My shipping address is incorrect, can I change it?

I am missing an item from my order?

I received an incorrect item!

What payment methods do you accept online?

How do I purchase a gift card

How do I use a gift card for my purchase?

Why was my order flagged as possibly fraudulent?

Can I apply more than one credit note to my order?

I didn’t receive an order confirmation?

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I lost my gift card - what can I do?

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Custom Duties & Taxes on International Orders

Countries we don't ship to

What should I do if my package tracking shows no progress?

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Why am I seeing US Duties at cart?

Will my delivery require a signature?

Why am I seeing taxes for Florida & Kentuky

Shipping

Accounts

Can I get a refund for a faulty item?

What should I do if my order was not received due to shipping issues?

What should I do if my shipment is delayed?

How long does it take to process a refund?

What happens if my order does not arrive?