Need some help? Send us a live chat enquiry!

Our customer service team is available Monday to Friday during business hours (AEST) and will get back to you within 1–2 business days.

In the meantime, you might find what you're looking for even faster in our Help Centre FAQs - most customers find their answers there without needing to wait.

About BABYBOO

My Account

Terms & Conditions

New Arrivals

Back To Shop >

BABYBOO Fashion

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">If your chosen style can be altered, we will advise this in the product description.&#xA0;</span></p>

If your chosen style can be altered, we will advise this in the product description.

Can I alter my bridal dress?

BABYBOO BRIDAL

Care & Alterations

How do I choose the right size for my bridal dress?

Are Babyboo bridal dresses true to size?

What if I'm between sizes?

Do you provide dress measurements or lengths?

Are the dresses lined or see-through?

Will all bridesmaids dresses be the same colour?

Do bridal dresses stretch?

Product & Fit

How long will my bridal order take to arrive?

Can I track my order?

What if my dress doesn't arrive in time for my event?

When should I order my bridal dress before my event?

What happens if my order is delayed?

Shipping & Delivery

Can I return my bridal dress?

Can I get a refund if the dress doesn’t fit?

Can I exchange my bridal dress for another size?

What if my item arrives damaged or faulty?

Returns & Exchanges

What if my size is sold out?

Can I place a pre-order for bridal items?

Can I change or cancel my order after placing it?

Ordering & Availability

How should I care for my bridal dress?

What will I receive for my return?

Want a different size or style?

When will I receive my store credit?

Track your return

Haven’t received your store credit?

Return conditions

Return Timeline

Return Policy

How will I receive it?

How do I use my store credit?

How long is my credit valid for?

Didn’t receive your store credit?

BABYBOO Returns

Can I cancel my order?

Can I make changes to my order?

My shipping address is incorrect, can I change it?

I am missing an item from my order?

I received an incorrect item!

What payment methods do you accept online?

How do I purchase a gift card

How do I use a gift card for my purchase?

Why was my order flagged as possibly fraudulent?

Can I apply more than one credit note to my order?

I didn’t receive an order confirmation?

Can I split my payment?

I lost my gift card - what can I do?

Orders & Payments

BABYBOO Location & Store

Email & SMS Subscription

General Information

Dispatch Timeframe

Custom Duties & Taxes on International Orders

Countries we don't ship to

What should I do if my package tracking shows no progress?

How much is shipping?

Why am I seeing US Duties at cart?

Will my delivery require a signature?

Why am I seeing State taxes in the US?

What should I do if my shipment is delayed?

What should I do if my order was not received due to shipping issues?

Shipping

Accounts

How to choose your size

Size Guide

Can I alter my bridal dress?Updated a month ago