Faulty Returns or Incorrect itemUpdated 23 days ago

We're really sorry to hear you've received a faulty or incorrect item. Our new returns portal makes the process super simple and easy to navigate.

You no longer need to email us and wait to hear back - All you need to do is lodge your return here, select 'Item was faulty' or 'I received the wrong item' and submit images as requested. Once we have received your return, we will contact you with next steps. Please allow up to 3 business days to receive an update.